Exchange Policy

 The more you order, the happier we are! However, we strongly discourage our customers from buying any item where there is any confusion. Please double check all product details and sizing details. We would be happy to assist you with any queries regarding making your purchase.

While we have strict quality checks in place, minor colour and embroidery placements vary from piece to piece. This is often because it’s fully handmade products.

 Cancellations

If you wish to cancel your order, you must reach out to us within 24 hours of placing the order. Get in touch with us on customer.pasteldhaaga@gmail.com

 

Sales and discounted items

We do not offer any exchange or return on discounted items. All sales are final. 

 

Returns

We do not accept any returns. We accept exchanges only if the product received is damaged. 

From time to time we may make mistakes, we apologise in advance for that and hope that you will give us a second chance. If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within  72  hours of delivery of package. We will replace your order subject to examination of damages. 

Any issues reported after 72hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. 

 

Exchange 

In cases where there are sizing issues we will only be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide gift card valid for 3 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. 

We do not accept usage of gift card codes beyond its validity period so please ensure the code is utilized within the validity period . Products bought with gift card codes or received as exchange are not eligible for exchange or returns. All exchanges are final.

 

How to process your exchange

As we have limited quantities, you must reach out to us within 72 hours of receiving your order for us to process an exchange.

The piece must be returned to the Pastelधागा HQ in Ahmedabad within 7 working days of submitting your exchange request. Any items received beyond 7 days of registering your exchange request will be sent back to the sender.

We do not offer exchange or return on international orders.

If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will however encourage you to check with your friends and family for they might like to take that piece off your hands. We hold the right to not accept a return in case the product is used, altered or damaged by the customer.